Last Updated: [1-June-2025]

1. Overview

At Bazaar Valley, we want you to be completely satisfied with your purchase. If you are not happy with your order or received a damaged, defective, or incorrect product, you may request a return or refund under the following conditions.

2. Eligibility for Returns

To be eligible for a return:

• The item must be unused, in its original packaging, and in the same condition as you received it.
• You must request a return within 7 days of delivery (you can adjust this timeframe if you prefer, e.g., 14 days).
• All accessories, manuals, and tags must be included.
• Items damaged due to misuse, mishandling, or improper care are not eligible for return.

3. Non-Returnable Items

The following items cannot be returned or refunded:

• Items that have been used, altered, or washed.
• Custom-made or personalized products.
• Items sold under clearance, sale, or promotional discounts.
• Digital products, gift cards, or items that have been opened and cannot be resold for hygiene reasons.

4. How to Initiate a Return

To start a return, please contact us via:

• Email: hello@bazaarvalley.com
• Phone: +92 3013968244

Please include your order number, product name, and the reason for return.
Once your request is approved, we will provide you with detailed return instructions (such as pickup, courier return, or drop-off location).

Ensure that the returned product is securely packed with all original materials and proof of purchase.

5. Refund Process

• Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.
• Approved refunds will be processed within 5–14 business days, depending on your payment method and bank processing time.
• Refunds will be issued to your original payment method or as store credit, based on your preference.
• Original shipping charges are non-refundable (unless the product was defective or incorrect).

6. Replacements & Exchanges

If you would like to exchange your item for a different size, color, or product:

• Please follow the same process as returns.
• Exchanges are subject to product availability.
• If the replacement item costs more, you may need to pay the price difference.

7. Return Shipping

• If the return is due to a defective or incorrect product, Bazaar Valley will cover the return shipping cost.
• If the return is due to a change of mind, the customer will be responsible for the return shipping charges or it may be deducted from the refund amount.

8. Conditions & Exceptions

• Returned items will be inspected before processing any refund or exchange.
• If the product is found to be used, damaged, or missing parts, a partial refund may be issued, or the return may be declined.
• Bazaar Valley reserves the right to reject any fraudulent or abusive return claims.

9. Contact Us

For any questions regarding our Return and Refund Policy, please contact us:

• Email: hello@bazaarvalley.com
• Phone: +92 3013968244
• Address: Shahrah-e-Faisal, Karachi, Pakistan